You can easily change your shipping address by clicking on “My Account” and then selecting “Addresses” and clicking on “edit” to edit either your billing or shipping address.

You can update or add credit card information by clicking on “My Account” and selecting “Payment Methods” to edit your payment method.

We ship your monthly meals via UPS Sure Post anywhere in the contiguous U.S. 48 states. Contact us if you have delivery needs outside of these parameters.

To make it easy for you as you get started, we’ve preconfigured your Welcome Kit with our client and staff favorites.  You will have several delicious and convenient flavor profiles to choose from.  And you can customize your next kit with your favorites!

From Day 1, you will enjoy nutritionally-balanced Livea180 Meals daily plus your own fresh meals, we call it a Fresh & Lean, that can be eaten at home, with your family or while dining out.

The Fresh & Lean is a meal you do on your own which consist of lean protein and fresh produce. This meal can be eaten at home with your family or while dining out.

First we celebrate! Then your Livea180 team will help you transition to the Balance & Lifestyle phases of your program. The habits you learn during these important phases support your long-term weight management.

The Livea180 supplements are an essential part of your program. Taking them each day ensures that you receive and absorb the necessary nutrients for healthy and safe weight loss.

Our Livea180 supplements meet the highest quality standards. They are sourced from an FDA Registered facility and meet quality standards from Section 8 of NSF/ANSI 173-2016, the only American National Standard in the dietary supplement industry. Additionally, in all categories when compared with other vendors, their price point and 60-day supply make them the best buy.

Livea180 meal replacements are nutritionally balanced for healthy, safe weight loss. They are not only convenient and delicious, they make it easy to stay-on-track. In fact, studies show that individuals following a structured meal replacement program are more successful in losing weight than those on a traditional diet plan.

We recommend that you consult your healthcare provider prior to starting any weight loss program, and during the course of your weight loss program. Specifically, we do not recommend starting the program if you are currently pregnant, have been diagnosed with medical conditions including kidney disease, liver disease, heart disease, undergoing treatment for cancer of if you have been diagnosed with or treated for an eating disorder in the last 6 months.

Before starting a weight loss plan, please consult your healthcare provider about any prescription medications, such as diabetes medications and high blood pressure medications.

If you are aware that you have a food allergy or intolerance, your Livea180 team member will assist you with choosing your Livea meals.

We do not recommend starting a weight loss plan during your pregnancy.

Livea offers meal plans that are appropriate for people with diabetes and are designed to deliver consistent carbohydrates throughout the day. We recommend that you consult your healthcare provider prior to starting a weight loss program so they can monitor your individual needs.

Livea180 is able to help you achieve and maintain your weight loss goals, even if you have undergone gastric bypass. We recommend that you consult your healthcare provider prior to starting a weight loss program so they can monitor you appropriately.

Damaged or Defective Items:
If damaged or defective items are received, please email to support@livea180.com with the following:

1.) A copy of your receipt.
2.) Picture of the product.
3.) Lot number if defective.
4.) All requests must be received within 30 days of receipt of product.

Please note that in warmer months, there is some risk that that the Livea180 Meal Replacement Bars will arrive melted. Unfortunately, we cannot control the temperature and conditions the bars are subjected to once they leave our fulfillment center. We do not consider these items defective or damaged and this return policy does not apply to them.  See warmer weather product care tips under FAQ: Shipping.

We do not accept returns of products purchased through Livea180 unless damaged or defective.

Damaged or Defective Items:
If damaged or defective items are received, please email to support@livea180.com with the following:

1.) A copy of your receipt.
2.) Picture of the product.
3.) Lot number if defective.
4.) All requests must be received within 30 days of receipt of product.

*Livea180 will issue a refund on the product(s) per refund guidelines.

Please note that in warmer months, there is some risk that that the Livea180 Meal Replacement Bars will arrive melted. Unfortunately, we cannot control the temperature and conditions the bars are subjected to once they leave our fulfillment center. We do not consider these items defective or damaged and this return policy does not apply to them.  See warmer weather product care tips under FAQ: Shipping.

When it’s 75 degrees or warmer outside and your order contains Livea180 bars coated with chocolate, there are steps you can take to reduce the risk of melting chocolate.

Upon Receipt of Your Delivery

Without touching or handling the individual bars, place the bar boxes in your refrigerator for one hour. They will re-harden and suffer no loss of nutrition. While they may not look pretty, they will still be delicious!

Be home for delivery

Choose a delivery address where someone will be available to accept the package so it doesn’t sit outside in the heat.

Pro Tip: If the box feels warm, open immediately to expose your bars to cooler indoor air. If the chocolate has softened, give it a chance to firm up again before handling further.

Shipping may be delayed to protect your products

If necessary, your order will be held in our controlled warehouse to avoid additional transit time over the weekend.  Keep in mind, your package may travel through areas much hotter than your location, weather forecasts can change, packages can sit in warehouses and delivery trucks may be 10° warmer (or more) than outside.

You are able to cancel your monthly subscription up to 3 days (or 72 hours) prior to your monthly auto-renewal date.

We will send you a friendly reminder to customize your next order 3 weeks after you order your Welcome Kit.

Clients on the Livea 180 program must be 18 years of age or older.

Yes, you can absolutely pause your subscription.

Simply go to “My Account”, select “Subscriptions”, then “View” and then select “Pause”

You are able to cancel your monthly subscription up to 72 hours prior to your monthly auto-renewal date.

Weight loss programs are generally not covered by medical insurance, but please check with both your healthcare provider and insurance carrier for information relative to your individual circumstances.

You will have weekly one-on-one support with your Livea180 team member either virtually or by phone.

Meeting regularly with your Livea180 team is essential because research has shown that accountability and support leads to greater weight loss success.

Yes! Your Livea app has a convenient messaging feature, allowing you to communicate directly with your team during business hours.

Your monthly subscription includes many helpful program resources available to you as a Livea180 client on our website: Livea180.com and through the digital library on your Livea180 app.

Join us as a Livea180 VIP member (https://livea180.com/product/livea180-vip-resources-subscription/) for exclusive access to our full library of educational resources, exercise programs, meal planning, Livea180 community and much, much more.